Chargeback recovery for Mercado Pago
Mercado Pago chargebacks answered with a written response and documents from your own records, uploaded while Mercado Pago is still waiting for them.
Early access · First 25 disputes free · then 15% of what we recover, you keep 85%
How it works
How it works with Mercado Pago.
Connect once. Each response is built, checked and filed for you.
- 01
Connect Mercado Pago
One click through Mercado Pago, or your application’s access token.
- 02
Every claim has a source
Chargeback cases as Mercado Pago announces them by signed webhook, with a check of payments gone to chargeback every 15 minutes. Each claim in the response points to the record it came from, and a checker blocks any that doesn’t.
- 03
Filed before the deadline
Mercado Pago takes documentation once per case and only as files, so the written response goes as a PDF letter with your exhibits: up to 10 files and 10 MB.
Dispute types
Every kind of Mercado Pago dispute.
What each one means, and the evidence that wins it.
Access
What Zevron uses from Mercado Pago.
- 01
Chargeback cases as Mercado Pago announces them by signed webhook, with a check of payments gone to chargeback every 15 minutes.
- 02
The payment behind each case: payer email, items and payment method.
- 03
Order, subscription and delivery records for the written response.
Every network, every issuer
Mercado Pago disputes from anywhere, answered in time.
- 7–21 days
- to answer before the bank keeps the money
- 15%
- of what we recover, nothing when we lose
Autopilot
Set it once.
It runs itself.
Zevron finds, builds and files every dispute. You only hear from us when we need something from you.
How it works- Maya ChenYour reviewer
Hi Maya, I’m on the #19286 dispute ($54, due Oct 24). The draft is ready with the order, the renewal terms and the reminder email. One thing would make it much stronger: did Isaac contact your support team before the dispute? Any email or chat works, even a screenshot.
- Maya OkaforYou
Found it. Isaac wrote in two weeks before the charge asking to push the next shipment back a week. We moved it, sent the confirmation, and the box went out on the new date. Pasting the exchange:
“Hi, can you push my next order back a week? Going out of town.” / “Done, your next order now ships on the 14th.”
- Maya ChenYour reviewer
That’s the piece we needed. Asking to delay a shipment shows Isaac knew the subscription was active and chose to keep it, which answers “not authorized” directly. I’ve added it as an exhibit and quoted it in the response. Filing tomorrow morning, well ahead of the deadline.
Example conversation.
Questions
Questions about Mercado Pago.
Still unsure? Ask me directly.Brandon Graff, Founder · brandon@zevron.aiWhich countries does this cover?
The countries where Mercado Pago runs its Chargebacks API, including Brazil, Mexico, Argentina, Chile and Colombia. The API is the same in each, and amounts are read in each country’s currency.
How do I know the outcome?
Mercado Pago states the decision on the case once the card network has ruled, which can take months. Zevron reads it and records the win or the loss.
Guides
Read next.
- Subscription playbook · How it worksThe chargeback lifecycle: what happens from the dispute to the final decision
- Subscription playbook · Writing the responseHow to write a chargeback rebuttal that banks actually read
- Visa 13.2 · Cancelled recurring transactionVisa 13.2 chargeback (cancelled recurring transaction): what evidence wins
Put Mercado Pago disputes on autopilot.
Zevron works with Mercado Pago through its public interfaces. Mercado Pago and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by Mercado Pago.