Chargeback recovery for Paystack disputes
Paystack accepts a dispute for you after 16 hours. Zevron answers first, with the written response and your exhibits as one document, and declines the dispute through Paystack’s API.
Early access · First 25 disputes free · then 15% of what we recover, you keep 85%
How it works
How it works with Paystack.
Connect once. Each response is built, checked and filed for you.
- 01
Connect Paystack
Your Paystack secret key.
- 02
Every claim has a source
Disputes by a poll every 15 minutes and by signed webhook. Each claim in the response points to the record it came from, and a checker blocks any that doesn’t.
- 03
Filed before the deadline
One PDF with the written response and exhibits goes up through Paystack’s upload URL, with the evidence Paystack asks for on a fraud claim, then the dispute is declined.
Dispute types
Every kind of Paystack dispute.
What each one means, and the evidence that wins it.
Access
What Zevron uses from Paystack.
- 01
Disputes by a poll every 15 minutes and by signed webhook.
- 02
The transaction behind each dispute: card, issuing bank, customer email and purchase IP.
- 03
Order, subscription and delivery records for the written response.
Every network, every issuer
Paystack disputes from anywhere, answered in time.
- 7–21 days
- to answer before the bank keeps the money
- 15%
- of what we recover, nothing when we lose
Autopilot
Set it once.
It runs itself.
Zevron finds, builds and files every dispute. You only hear from us when we need something from you.
How it works- Maya ChenYour reviewer
Hi Maya, I’m on the #19286 dispute ($54, due Oct 24). The draft is ready with the order, the renewal terms and the reminder email. One thing would make it much stronger: did Isaac contact your support team before the dispute? Any email or chat works, even a screenshot.
- Maya OkaforYou
Found it. Isaac wrote in two weeks before the charge asking to push the next shipment back a week. We moved it, sent the confirmation, and the box went out on the new date. Pasting the exchange:
“Hi, can you push my next order back a week? Going out of town.” / “Done, your next order now ships on the 14th.”
- Maya ChenYour reviewer
That’s the piece we needed. Asking to delay a shipment shows Isaac knew the subscription was active and chose to keep it, which answers “not authorized” directly. I’ve added it as an exhibit and quoted it in the response. Filing tomorrow morning, well ahead of the deadline.
Example conversation.
Questions
Questions about Paystack.
Still unsure? Ask me directly.Brandon Graff, Founder · brandon@zevron.aiWhy does speed matter on Paystack?
Paystack accepts a dispute on your behalf, and refunds the customer from your balance, if it isn’t handled within 16 hours.
Which currencies does it handle?
The ones Paystack settles in, read in their subunits: kobo for naira, pesewas for cedis, cents for rand, shillings and dollars.
Guides
Read next.
- Subscription playbook · How it worksThe chargeback lifecycle: what happens from the dispute to the final decision
- Subscription playbook · Writing the responseHow to write a chargeback rebuttal that banks actually read
- Visa 13.2 · Cancelled recurring transactionVisa 13.2 chargeback (cancelled recurring transaction): what evidence wins
Put Paystack disputes on autopilot.
Zevron works with Paystack through its public interfaces. Paystack and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by Paystack.