Chargeback recovery for Airwallex disputes
Airwallex disputes answered at every stage, from a request for information to pre-arbitration, with a written response and exhibits from your own records before each stage’s due date.
Early access · First 25 disputes free · then 15% of what we recover, you keep 85%
How it works
How it works with Airwallex.
Connect once. Each response is built, checked and filed for you.
- 01
Connect Airwallex
Your Airwallex client ID and a scoped API key. One-click connect is on the way.
- 02
Every claim has a source
Disputes by a poll every 15 minutes and by signed webhook, at each stage: RFI, pre-chargeback, chargeback and pre-arbitration. Each claim in the response points to the record it came from, and a checker blocks any that doesn’t.
- 03
Filed before the deadline
One challenge per stage: the written response and exhibits go up as files, with the defense reason and the fields Airwallex asks for, within each card scheme’s limits.
Dispute types
Every kind of Airwallex dispute.
What each one means, and the evidence that wins it.
- Cancelled subscription“I cancelled”, “I didn’t want it to renew” or “I don’t recognize this charge”.
- Item not received“It never arrived” or “I never got access”.
- Not as described“It wasn’t what I ordered”, “it was defective” or “I was promised a refund”.
- Fraud“I didn’t make this purchase”.
- Duplicate charge“I was charged twice” or “I already paid another way”.
Access
What Zevron uses from Airwallex.
- 01
Disputes by a poll every 15 minutes and by signed webhook, at each stage: RFI, pre-chargeback, chargeback and pre-arbitration.
- 02
The payment behind each dispute: card brand, the customer’s name and your order number.
- 03
Order, subscription and delivery records for the written response.
Every network, every issuer
Airwallex disputes from anywhere, answered in time.
- 7–21 days
- to answer before the bank keeps the money
- 15%
- of what we recover, nothing when we lose
Autopilot
Set it once.
It runs itself.
Zevron finds, builds and files every dispute. You only hear from us when we need something from you.
How it works- Maya ChenYour reviewer
Hi Maya, I’m on the #19286 dispute ($54, due Oct 24). The draft is ready with the order, the renewal terms and the reminder email. One thing would make it much stronger: did Isaac contact your support team before the dispute? Any email or chat works, even a screenshot.
- Maya OkaforYou
Found it. Isaac wrote in two weeks before the charge asking to push the next shipment back a week. We moved it, sent the confirmation, and the box went out on the new date. Pasting the exchange:
“Hi, can you push my next order back a week? Going out of town.” / “Done, your next order now ships on the 14th.”
- Maya ChenYour reviewer
That’s the piece we needed. Asking to delay a shipment shows Isaac knew the subscription was active and chose to keep it, which answers “not authorized” directly. I’ve added it as an exhibit and quoted it in the response. Filing tomorrow morning, well ahead of the deadline.
Example conversation.
Questions
Questions about Airwallex.
Still unsure? Ask me directly.Brandon Graff, Founder · brandon@zevron.aiWhy does Airwallex suit cross-border brands?
Airwallex settles in many currencies, and Zevron reads each dispute in its own currency, so amounts are never converted.
What happens if a stage isn’t answered?
That stage lapses: a chargeback stands, and an unanswered RFI can come back as a chargeback. Zevron files before each stage’s own due date.
Guides
Read next.
- Subscription playbook · How it worksThe chargeback lifecycle: what happens from the dispute to the final decision
- Subscription playbook · Writing the responseHow to write a chargeback rebuttal that banks actually read
- Visa 13.2 · Cancelled recurring transactionVisa 13.2 chargeback (cancelled recurring transaction): what evidence wins
Put Airwallex disputes on autopilot.
Zevron works with Airwallex through its public interfaces. Airwallex and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by Airwallex.