Chargeback recovery for Shift4 disputes
Shift4 disputes, including retrieval requests, answered with a written response and documents from your own records, filed through Shift4’s Disputes API before the due date.
Early access · First 25 disputes free · then 15% of what we recover, you keep 85%
How it works
How it works with Shift4.
Connect once. Each response is built, checked and filed for you.
- 01
Connect Shift4
Your Shift4 secret key, from Shift4’s online platform.
- 02
Every claim has a source
Disputes by a poll every 15 minutes, nudged by webhook, including retrieval requests. Each claim in the response points to the record it came from, and a checker blocks any that doesn’t.
- 03
Filed before the deadline
Evidence fields and files (8 MB each, 8.2 MB in all) go up and are submitted in one call, before Shift4’s due date.
Dispute types
Every kind of Shift4 dispute.
What each one means, and the evidence that wins it.
- Cancelled subscription“I cancelled”, “I didn’t want it to renew” or “I don’t recognize this charge”.
- Item not received“It never arrived” or “I never got access”.
- Not as described“It wasn’t what I ordered”, “it was defective” or “I was promised a refund”.
- Fraud“I didn’t make this purchase”.
- Duplicate charge“I was charged twice” or “I already paid another way”.
Access
What Zevron uses from Shift4.
- 01
Disputes by a poll every 15 minutes, nudged by webhook, including retrieval requests.
- 02
The charge behind each dispute: card brand, cardholder and billing name and email.
- 03
Order, subscription and delivery records for the written response.
Every network, every issuer
Shift4 disputes from anywhere, answered in time.
- 7–21 days
- to answer before the bank keeps the money
- 15%
- of what we recover, nothing when we lose
Autopilot
Set it once.
It runs itself.
Zevron finds, builds and files every dispute. You only hear from us when we need something from you.
How it works- Maya ChenYour reviewer
Hi Maya, I’m on the #19286 dispute ($54, due Oct 24). The draft is ready with the order, the renewal terms and the reminder email. One thing would make it much stronger: did Isaac contact your support team before the dispute? Any email or chat works, even a screenshot.
- Maya OkaforYou
Found it. Isaac wrote in two weeks before the charge asking to push the next shipment back a week. We moved it, sent the confirmation, and the box went out on the new date. Pasting the exchange:
“Hi, can you push my next order back a week? Going out of town.” / “Done, your next order now ships on the 14th.”
- Maya ChenYour reviewer
That’s the piece we needed. Asking to delay a shipment shows Isaac knew the subscription was active and chose to keep it, which answers “not authorized” directly. I’ve added it as an exhibit and quoted it in the response. Filing tomorrow morning, well ahead of the deadline.
Example conversation.
Questions
Questions about Shift4.
Still unsure? Ask me directly.Brandon Graff, Founder · brandon@zevron.aiWhich Shift4 accounts does this cover?
Shift4’s online platform (formerly SecurionPay). Shift4’s older US gateway has no dispute API, so those merchants forward dispute emails instead.
Is a retrieval request worth answering?
Yes. No money has moved yet, but an unanswered request can become a chargeback, so Zevron treats it as a case with its own due date.
Guides
Read next.
- Subscription playbook · How it worksThe chargeback lifecycle: what happens from the dispute to the final decision
- Subscription playbook · Writing the responseHow to write a chargeback rebuttal that banks actually read
- Visa 13.2 · Cancelled recurring transactionVisa 13.2 chargeback (cancelled recurring transaction): what evidence wins
Put Shift4 disputes on autopilot.
Zevron works with Shift4 through its public interfaces. Shift4 and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by Shift4.