Not as described disputes on Shift4
The customer says “It wasn’t what I ordered”, “it was defective” or “I was promised a refund”. Zevron builds the answer from your own records, files it through Shift4 before the deadline, and a person checks anything unusual.
First 25 disputes free · then 15% of what we recover, you keep 85%
Reason codes
How Shift4 labels it.
Each of these gets the same playbook.
What Shift4’s API sends
- PRODUCT_
UNACCEPTABLE - CREDIT_
NOT_ PROCESSED
The card network codes behind it
Evidence
The evidence that wins it.
The listing as it read on the order date, the policy they accepted, and the support thread showing what you offered.
Required: don’t file without these
Strengthens the case
Argue it in this order
- The product delivered matches the listing as it read on the order date.
- The refund and return policy was disclosed at checkout.
- The cardholder did not request a return or refund under that policy.
Answering one by hand today? Get a free prompt that has ChatGPT or Claude write the response.
How it works
How Zevron answers it on Shift4.
- 01
Connect Shift4
Your Shift4 secret key, from Shift4’s online platform.
- 02
Every claim has a source
Zevron gathers the listing snapshot and store policy from your connected tools. Each claim points to the record it came from, and a checker blocks any that doesn’t.
- 03
On time, every time
Evidence fields and files (8 MB each, 8.2 MB in all) go up and are submitted in one call, before Shift4’s due date.
Filing on Shift4
- 01
Zevron reads the response due date Shift4 sets on each dispute and files before it. You get one submission, so the file is complete before it goes.
- 02
Shift4 takes evidence fields and files (8 MB each, 8.2 MB in all) in one submission, the way Stripe does, on its online platform.
Every network, every issuer
Not as described disputes from anywhere, answered in time.
- 7–21 days
- to answer before the bank keeps the money
- 15%
- of what we recover, nothing when we lose
Autopilot
Set it once.
It runs itself.
Zevron finds, builds and files every dispute. You only hear from us when we need something from you.
How it works- Maya ChenYour reviewer
Hi Maya, I’m on the #19286 dispute ($54, due Oct 24). The draft is ready with the order, the renewal terms and the reminder email. One thing would make it much stronger: did Isaac contact your support team before the dispute? Any email or chat works, even a screenshot.
- Maya OkaforYou
Found it. Isaac wrote in two weeks before the charge asking to push the next shipment back a week. We moved it, sent the confirmation, and the box went out on the new date. Pasting the exchange:
“Hi, can you push my next order back a week? Going out of town.” / “Done, your next order now ships on the 14th.”
- Maya ChenYour reviewer
That’s the piece we needed. Asking to delay a shipment shows Isaac knew the subscription was active and chose to keep it, which answers “not authorized” directly. I’ve added it as an exhibit and quoted it in the response. Filing tomorrow morning, well ahead of the deadline.
Example conversation.
More disputes
Other disputes on Shift4.
What does PRODUCT_UNACCEPTABLE mean on Shift4?
Shift4 sends PRODUCT_UNACCEPTABLE or CREDIT_NOT_PROCESSED when the customer says “It wasn’t what I ordered”, “it was defective” or “I was promised a refund”. Zevron answers it with its not as described playbook.
How long do I have to respond on Shift4?
Zevron reads the response due date Shift4 sets on each dispute and files before it. You get one submission, so the file is complete before it goes.
What evidence wins a not as described dispute on Shift4?
The listing as it read on the order date, the policy they accepted, and the support thread showing what you offered. Required before filing: listing snapshot and store policy.
What does Zevron cost?
Your first 25 disputes are free. After that we charge 15% of what we recover, and nothing when we lose. No monthly fee, no setup fee, no contract. You keep 85% of every win.
Guides
Read next.
- Visa 13.3 · Not as described or defectiveVisa 13.3 chargeback (not as described or defective): what evidence wins
- Visa 13.6 · Credit not processedVisa 13.6 chargeback (credit not processed): what to do
- Mastercard 4853 · Cardholder disputeMastercard 4853 chargeback (cardholder dispute): what evidence wins
Stop answering Shift4 not-as-described claims by hand.
Zevron works with Shift4 through its public interfaces. Shift4 and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by Shift4.