Where chargeback evidence lives in your stack (and how to pull it together)
By Zevron · 2 min read · Updated
The map
| Evidence | Usually lives in |
|---|---|
| Order, addresses, fulfillment | Shopify, WooCommerce, or your checkout platform |
| Payment details and checks | Your processor: Shopify Payments, Stripe, PayPal, Adyen, Braintree, Square |
| Subscription terms, status, renewals, cancellation | Your subscription app or billing platform: Recharge, Skio, Loop, Smartrr, Chargebee, Recurly, Stripe Billing, WooCommerce Subscriptions |
| Cancel-flow outcomes | Cancel-flow tools such as Churnkey and ProsperStack |
| Delivery and tracking | The carrier, or a tracking tool such as AfterShip |
| Renewal reminders and send logs | Your email platform, such as Klaviyo |
| Support conversations | Your helpdesk: Gorgias, Zendesk, Intercom, Help Scout, Freshdesk, Richpanel |
| Logins and usage | Your product database or analytics: Mixpanel, Amplitude, PostHog |
Why it’s hard under a deadline
A single subscription dispute can need five systems. Each has its own login, export format and retention. Doing it by hand takes time, and the due date doesn’t move. Missing one record, such as the cancellation log, can turn a winnable case into a loss.
Prepare before the dispute
- Write down where each record lives, and who has access.
- Check retention: how long does each tool keep logs?
- Make sure consent is stored against the order, not in a log nobody can search.
- Make sure reminders are logged with timestamps and recipient.
- Check cancellations from every channel land in one place.
Pulling it together automatically
Zevron connects to these sources and assembles each dispute’s evidence with the source of every claim cited, then runs a skeptical check before filing. See how to write a chargeback rebuttal for what the finished response looks like.
Questions
What systems hold chargeback evidence?
Your store platform, processor, subscription app, carrier, email platform, helpdesk and product analytics. A subscription dispute can need records from several.
Why do I need to plan before a dispute arrives?
The due date is short and each system has its own access and retention, so finding records under pressure risks missing something decisive.
Can evidence collection be automated?
Yes. Zevron connects to these sources and assembles each dispute’s evidence, citing the source of every claim.