Chargeback recovery for software and SaaS
Software disputes are won on usage. Zevron pulls the logins, devices and billing records and builds the response for each cancelled-recurring and unrecognized-charge claim.
First 10 disputes free · then 15% of what we recover, you keep 85% · nothing when we lose
Why disputes happen to software and SaaS. The patterns behind most of them, and what each one needs from you.
Annual renewals
A large charge lands a year after signup, and the person who signed up has left the company or forgotten the tool.
The buyer isn’t the user
A team account is paid by one card and used by others, so the cardholder genuinely hasn’t seen the product.
Trials and plan changes
A trial converts, or seats are added automatically, and the invoice surprises the person who pays it.
What wins them. The records a bank expects, plus the ones that matter most in this business.
Required for the main dispute type
- Subscription terms
- Cancellation log
Specific to software and SaaS
- Login timestamps, IP addresses and devices from after the renewal.
- Product events from your analytics, such as sessions and key actions.
- The invoice and plan from your billing platform, with the renewal date.
- Which user is the billing contact, and whether invoices were emailed to them.
Get the full list for any dispute type in the evidence checklist.
Prevent them. Cheaper than winning them.
- Email a renewal notice before annual charges, to the billing contact, with the amount and date.
- Separate billing contact from users and email invoices to both.
- Make cancel self-serve and visible.
- Capture IP and device at signup and renewal, so the evidence exists.
Zevron’s monthly prevention report shows which of these is costing you most. See also how to reduce chargebacks.
Questions.
Anything else? Email [email protected].
What is the strongest evidence for a software dispute?
Usage after the renewal: logins with dates, IP addresses and devices, plus real activity. It’s hard for the cardholder to dispute.
What if the person who pays isn’t the one who used it?
Show that the account was active and used, who the billing contact is, and that invoices and notices went to them.
Does Zevron read analytics tools?
Yes. Zevron can read logins and events from Mixpanel, Amplitude and PostHog, or from the usage API or a Segment webhook.
Read next.
Put your disputes on autopilot.
Your first 10 disputes are on us.