Chargeback recovery for supplements and skincare subscriptions
Subscribe-and-save offers and trials convert quietly, and results take time. Zevron backs the consent, reminders and policy language that decide these disputes.
First 10 disputes free · then 15% of what we recover, you keep 85% · nothing when we lose
Why disputes happen to health and beauty. The patterns behind most of them, and what each one needs from you.
The subscribe option was missed
A one-time versus subscribe selector on a product page is easy to overlook, and the customer later says they never agreed to recurring orders.
Results take time
A customer who doesn’t see results in the first month asks for a refund, and when the answer is no, files not as described.
Opened products
Policies often exclude opened items. If the policy wasn’t shown at checkout, the bank sees a refund refused for no stated reason.
What wins them. The records a bank expects, plus the ones that matter most in this business.
Required for the main dispute type
- Subscription terms
- Renewal reminder
- Cancellation log
Specific to health and beauty
- A dated capture of the product page showing the subscribe selector and the price.
- The refund and return policy as shown at checkout, including opened-product terms.
- The support thread, showing whether a refund was asked for and what was offered.
Get the full list for any dispute type in the evidence checklist.
Prevent them. Cheaper than winning them.
- Make the subscribe choice explicit on the page and the cart, with the price and frequency beside it.
- Show the price after a trial and the date it starts.
- State the opened-product policy at checkout, not only in the footer.
- Refund quickly when a customer writes in unhappy: it’s cheaper than any dispute.
Zevron’s monthly prevention report shows which of these is costing you most. See also how to reduce chargebacks.
Works with the tools you already use.
Questions.
Anything else? Email [email protected].
What proves the customer chose a subscription?
A dated capture of the page showing the selector and the price, plus the consent record from checkout with the terms version and timestamp.
Should I contest a “didn’t work” claim?
Look at the thread first. A refused refund for a customer who asked is usually lost. A customer who never contacted you, with a clear policy shown at checkout, is winnable.
How do free trials change this?
The consent record has to show the trial converts to a paid plan and at what price. See the free-trial guide.
Read next.
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