Mobile apps

Refund requests and disputes for mobile apps

On the App Store the customer asks Apple for a refund, and Apple asks you. Zevron answers inside the 12-hour window with the signals Apple takes, and handles card disputes on your own billing.

Start freeFree chargeback audit

First 10 disputes free · then 15% of what we recover, you keep 85% · nothing when we lose

Why disputes happen to mobile apps. The patterns behind most of them, and what each one needs from you.

1

Apple asks quickly

When a customer requests a refund, Apple sends your server a consumption request and expects the answer within hours. A missed window leaves the decision to Apple without your side.

2

Little room for argument

Apple takes consent, delivery status, sample content and your refund preference, not a written rebuttal. The right answer is a precise one, sent on time.

3

Web billing is different

Apps that also bill on the web through Stripe face ordinary card disputes, where usage records win.

The disputes you’ll see.

What wins them. The records a bank expects, plus the ones that matter most in this business.

Required for the main dispute type

  • Subscription terms
  • Cancellation log

Specific to mobile apps

  • Whether the customer consented to the purchase and that content was delivered.
  • Active entitlements and when the subscriber was last seen in the app.
  • Sample content, where Apple asks for it, and your refund preference.

Get the full list for any dispute type in the evidence checklist.

Prevent them. Cheaper than winning them.

  • Answer consumption requests automatically so the window is never missed.
  • Make cancelling through Apple’s subscription settings easy to find in the app.
  • Keep entitlement and activity data you can query by transaction ID or email.

Zevron’s monthly prevention report shows which of these is costing you most. See also how to reduce chargebacks.

Works with the tools you already use.

App StoreRevenueCatStripeAll integrations

Questions.

Anything else? Email [email protected].

Can I send Apple a written rebuttal?

No. Apple takes only consent, delivery status, sample content and your refund preference, and Zevron sends those.

What happens if I miss the 12-hour window?

Apple decides without your input. Zevron answers as soon as the notification arrives so that doesn’t happen.

Does this cover web subscriptions too?

Yes. Card disputes on web billing, for example through Stripe, are handled like any other, with usage evidence from RevenueCat or your analytics.

Read next.

Usage evidence for digital subscriptions: logins, devices and the proof banks acceptSubscription playbook · Digital usageRefund or fight a chargeback? A simple way to decideSubscription playbook · DecisionsMastercard 4841 chargeback (cancelled recurring or digital goods): how to respondMastercard 4841 · Cancelled recurring or digital goods

Put your disputes on autopilot.

Your first 10 disputes are on us.

Start freeFree chargeback audit
Refund requests and disputes for mobile apps · Zevron