Chargeback recovery for gyms, studios and clubs
Membership disputes hinge on the signed agreement and the cancellation notice. Zevron assembles the terms, the attendance record and the cancellation log.
First 10 disputes free · then 15% of what we recover, you keep 85% · nothing when we lose
Why disputes happen to memberships and fitness. The patterns behind most of them, and what each one needs from you.
Notice periods
Many agreements require written notice before cancelling. A member who stops attending assumes they’ve cancelled, and the next fee becomes a dispute.
Annual fees
A yearly fee lands for a member who rarely came, and the amount prompts a call to the bank.
The cardholder isn’t the member
A parent pays for a child, or a partner for a partner, and the cardholder never saw the agreement.
What wins them. The records a bank expects, plus the ones that matter most in this business.
Required for the main dispute type
- Subscription terms
- Store policy
Specific to memberships and fitness
- The signed membership agreement, with its renewal and cancellation-notice terms.
- Attendance or booking records for the billed period.
- The date any cancellation request arrived against the notice the agreement requires.
Get the full list for any dispute type in the evidence checklist.
Prevent them. Cheaper than winning them.
- Remind members before annual fees, with the amount and a way to cancel or freeze.
- Offer a freeze or pause and record it.
- Accept cancellation by every channel members use and log each request.
- Keep a signed or accepted copy of the agreement against each member.
Zevron’s monthly prevention report shows which of these is costing you most. See also how to reduce chargebacks.
Questions.
Anything else? Email [email protected].
What if the notice period was missed?
Show the agreement’s notice terms, when the request arrived, and the attendance record. If a valid request arrived in time, refund.
What if the cardholder isn’t the member?
The signed agreement names who accepted the terms. Show the member’s attendance and that the cardholder authorized the payment.
How do attendance records help?
They prove the service was provided and used in the billed period, which answers a services not-provided claim.
Read next.
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