App Store

Refund requests on the App Store, answered

Apple decides refund requests from a few signals. Zevron sends them within the 12-hour window so your app’s side of the story is always on record.

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How it works with App Store. Connect once. Zevron builds each response from the records, files it, and a person checks anything unusual.

1 · Connect

Connect App Store

Your App Store Connect issuer ID, key ID, bundle ID and private key.

2 · Evidence

Every claim has a source

Refund requests, received as App Store Server Notifications (CONSUMPTION_REQUEST). Each claim in the response points to the record it came from, and a checker blocks any that doesn’t.

3 · File

Filed before the deadline

Answered with Send Consumption Information within 12 hours. Apple takes no written evidence or files.

What Zevron uses from App Store.

  • Refund requests, received as App Store Server Notifications (CONSUMPTION_REQUEST).
  • Customer consent, delivery status, sample content and your refund preference.

Also works with

ShopifyStripePayPalSquareBraintreeAdyenAll integrations

Questions about App Store.

Anything else? Email [email protected].

Can I send a written rebuttal to Apple?

No. Apple takes only consent, delivery status, sample content and a refund preference, so that’s what Zevron sends.

Why 12 hours?

Apple expects the consumption information quickly after the request, so Zevron answers as soon as the notification arrives.

Read next.

Refund or fight a chargeback? A simple way to decideSubscription playbook · DecisionsUsage evidence for digital subscriptions: logins, devices and the proof banks acceptSubscription playbook · Digital usageThe chargeback lifecycle: what happens from the dispute to the final decisionSubscription playbook · How it works

Put App Store disputes on autopilot.

Your first 10 disputes are on us.

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Zevron works with App Store through its public interfaces. App Store and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by App Store.

Refund requests on the App Store, answered · Zevron