AdyenItem not received

Item not received disputes on Adyen

The customer says “It never arrived” or “I never got access”. Zevron builds the answer from your own records, files it through Adyen before the deadline, and a person checks anything unusual.

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First 10 disputes free · then 15% of what we recover, you keep 85%

How Adyen labels it. Zevron reads the reason on every dispute and answers each of these with the same playbook.

What Adyen’s API sends

Visa 13.1Mastercard 4855Amex C08Discover 4755

The card network codes behind it

Visa 13.1Merchandise/services not receivedMastercard 4855Goods or services not providedAmex C08Goods/services not received

The evidence that wins it. The fulfillment record and a delivery scan to the address on the order, or proof of access for anything digital.

What do you sell?

Required: don’t file without these

Strengthens the case

Argue it in this order

  1. The order shipped to the address the cardholder provided.
  2. The carrier recorded delivery at that address, with timestamp and scan location.
  3. The cardholder did not contact support about a missing package, or support resolved it.

How Zevron answers it on Adyen.

1 · Connect

Connect Adyen

Your Adyen API credentials and a webhook to Zevron.

2 · Evidence

Every claim has a source

Zevron gathers the fulfillment and carrier tracking from your connected tools. Each claim points to the record it came from, and a checker blocks any that doesn’t.

3 · File

On time, every time

The response is filed as defense documents under the best defense reason Adyen offers for the dispute, then defended with defendDispute.

  • Zevron reads the response due date Adyen sets on each dispute and files before it. You get one submission, so the file is complete before it goes.
  • Adyen offers a set of defense reasons for each dispute. Zevron picks the best one it offers, then attaches the documents that support it.

Other disputes on Adyen.

Cancelled subscription disputes on Adyen“I cancelled”, “I didn’t want it to renew” or “I don’t recognize this charge”.Not as described disputes on Adyen“It wasn’t what I ordered”, “it was defective” or “I was promised a refund”.Fraud disputes on Adyen“I didn’t make this purchase”.Duplicate charge disputes on Adyen“I was charged twice” or “I already paid another way”.

Item not received on other processors

ShopifyStripePayPalSquareBraintreeWhopApp Store

Questions.

Anything else? Email [email protected].

What does Visa 13.1 mean on Adyen?

Adyen sends Visa 13.1, Mastercard 4855, Amex C08 or Discover 4755 when the customer says “It never arrived” or “I never got access”. Zevron answers it with its item not received playbook.

How long do I have to respond on Adyen?

Zevron reads the response due date Adyen sets on each dispute and files before it. You get one submission, so the file is complete before it goes.

What evidence wins a item not received dispute on Adyen?

The fulfillment record and a delivery scan to the address on the order, or proof of access for anything digital. Required before filing: fulfillment and carrier tracking.

What does Zevron cost?

Your first 10 disputes are free. After that Zevron takes 15% of what it recovers and you keep 85%. Nothing is charged on a loss.

Read next.

Visa 13.1 chargeback (merchandise or services not received): what evidence winsVisa 13.1 · Merchandise or services not receivedMastercard 4855 chargeback (goods or services not provided): what evidence winsMastercard 4855 · Goods or services not providedDelivery proof for subscription boxes: the carrier records that win not-received disputesSubscription playbook · Delivery proof

Stop answering Adyen item-not-received claims by hand.

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Zevron works with Adyen through its public interfaces. Adyen and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by Adyen.

Item not received disputes on Adyen · Zevron