SquareItem not received

Item not received disputes on Square

The customer says “It never arrived” or “I never got access”. Zevron builds the answer from your own records, files it through Square before the deadline, and a person checks anything unusual.

Start freeFree chargeback audit

First 10 disputes free · then 15% of what we recover, you keep 85%

How Square labels it. Zevron reads the reason on every dispute and answers each of these with the same playbook.

What Square’s API sends

NOT_RECEIVED

The card network codes behind it

Visa 13.1Merchandise/services not receivedMastercard 4855Goods or services not providedAmex C08Goods/services not received

The evidence that wins it. The fulfillment record and a delivery scan to the address on the order, or proof of access for anything digital.

What do you sell?

Required: don’t file without these

Strengthens the case

Argue it in this order

  1. The order shipped to the address the cardholder provided.
  2. The carrier recorded delivery at that address, with timestamp and scan location.
  3. The cardholder did not contact support about a missing package, or support resolved it.

How Zevron answers it on Square.

1 · Connect

Connect Square

One-click OAuth, or a personal access token.

2 · Evidence

Every claim has a source

Zevron gathers the fulfillment and carrier tracking from your connected tools. Each claim points to the record it came from, and a checker blocks any that doesn’t.

3 · File

On time, every time

Text evidence (500 characters per item) and exhibit files (5 MB each) are filed by API, then submitted with SubmitEvidence.

  • Zevron reads the response due date Square sets on each dispute and files before it. You get one submission, so the file is complete before it goes.
  • Square holds 500 characters per evidence item, so each piece is written to fit its slot, with the full record attached as a file of up to 5 MB.

Other disputes on Square.

Cancelled subscription disputes on Square“I cancelled”, “I didn’t want it to renew” or “I don’t recognize this charge”.Not as described disputes on Square“It wasn’t what I ordered”, “it was defective” or “I was promised a refund”.Fraud disputes on Square“I didn’t make this purchase”.Duplicate charge disputes on Square“I was charged twice” or “I already paid another way”.

Item not received on other processors

ShopifyStripePayPalBraintreeAdyenWhopApp Store

Questions.

Anything else? Email [email protected].

What does NOT_RECEIVED mean on Square?

Square sends NOT_RECEIVED when the customer says “It never arrived” or “I never got access”. Zevron answers it with its item not received playbook.

How long do I have to respond on Square?

Zevron reads the response due date Square sets on each dispute and files before it. You get one submission, so the file is complete before it goes.

What evidence wins a item not received dispute on Square?

The fulfillment record and a delivery scan to the address on the order, or proof of access for anything digital. Required before filing: fulfillment and carrier tracking.

What does Zevron cost?

Your first 10 disputes are free. After that Zevron takes 15% of what it recovers and you keep 85%. Nothing is charged on a loss.

Read next.

Visa 13.1 chargeback (merchandise or services not received): what evidence winsVisa 13.1 · Merchandise or services not receivedMastercard 4855 chargeback (goods or services not provided): what evidence winsMastercard 4855 · Goods or services not providedDelivery proof for subscription boxes: the carrier records that win not-received disputesSubscription playbook · Delivery proof

Stop answering Square item-not-received claims by hand.

Your first 10 disputes are on us.

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Zevron works with Square through its public interfaces. Square and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by Square.

Item not received disputes on Square · Zevron