AdyenNot as described

Not as described disputes on Adyen

The customer says “It wasn’t what I ordered”, “it was defective” or “I was promised a refund”. Zevron builds the answer from your own records, files it through Adyen before the deadline, and a person checks anything unusual.

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First 10 disputes free · then 15% of what we recover, you keep 85%

How Adyen labels it. Zevron reads the reason on every dispute and answers each of these with the same playbook.

What Adyen’s API sends

Visa 13.3Visa 13.6Mastercard 4853Mastercard 4860

The card network codes behind it

Visa 13.3Not as described or defectiveMastercard 4853Cardholder disputeVisa 13.6Credit not processed

The evidence that wins it. The listing as it read on the order date, the policy they accepted, and the support thread showing what you offered.

What do you sell?

Required: don’t file without these

Strengthens the case

Argue it in this order

  1. The product delivered matches the listing as it read on the order date.
  2. The refund and return policy was disclosed at checkout.
  3. The cardholder did not request a return or refund under that policy.

How Zevron answers it on Adyen.

1 · Connect

Connect Adyen

Your Adyen API credentials and a webhook to Zevron.

2 · Evidence

Every claim has a source

Zevron gathers the listing snapshot and store policy from your connected tools. Each claim points to the record it came from, and a checker blocks any that doesn’t.

3 · File

On time, every time

The response is filed as defense documents under the best defense reason Adyen offers for the dispute, then defended with defendDispute.

  • Zevron reads the response due date Adyen sets on each dispute and files before it. You get one submission, so the file is complete before it goes.
  • Adyen offers a set of defense reasons for each dispute. Zevron picks the best one it offers, then attaches the documents that support it.

Other disputes on Adyen.

Cancelled subscription disputes on Adyen“I cancelled”, “I didn’t want it to renew” or “I don’t recognize this charge”.Item not received disputes on Adyen“It never arrived” or “I never got access”.Fraud disputes on Adyen“I didn’t make this purchase”.Duplicate charge disputes on Adyen“I was charged twice” or “I already paid another way”.

Not as described on other processors

ShopifyStripePayPalSquareBraintreeWhopApp Store

Questions.

Anything else? Email [email protected].

What does Visa 13.3 mean on Adyen?

Adyen sends Visa 13.3, Visa 13.6, Mastercard 4853 or Mastercard 4860 when the customer says “It wasn’t what I ordered”, “it was defective” or “I was promised a refund”. Zevron answers it with its not as described playbook.

How long do I have to respond on Adyen?

Zevron reads the response due date Adyen sets on each dispute and files before it. You get one submission, so the file is complete before it goes.

What evidence wins a not as described dispute on Adyen?

The listing as it read on the order date, the policy they accepted, and the support thread showing what you offered. Required before filing: listing snapshot and store policy.

What does Zevron cost?

Your first 10 disputes are free. After that Zevron takes 15% of what it recovers and you keep 85%. Nothing is charged on a loss.

Read next.

Visa 13.3 chargeback (not as described or defective): what evidence winsVisa 13.3 · Not as described or defectiveVisa 13.6 chargeback (credit not processed): what to doVisa 13.6 · Credit not processedMastercard 4853 chargeback (cardholder dispute): what evidence winsMastercard 4853 · Cardholder dispute

Stop answering Adyen not-as-described claims by hand.

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Zevron works with Adyen through its public interfaces. Adyen and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by Adyen.

Not as described disputes on Adyen · Zevron