Item not received refund requests on App Store

The customer says “It never arrived” or “I never got access”. Zevron builds the answer from your own records, sends it to Apple before the deadline, and a person checks anything unusual.

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OverviewSearch cases⌘K4 newToday, Oct 15ARAlex RiveraReviewer

RecoveredRunning total, last 30 days7D30D90D

$23,094.57+12.8% vs prior 30 days

Oct 4$14,086.20+9.4% 3 winsSep 16Sep 23Sep 30Oct 7Oct 15

DeadlinesNext 7 days

4due within 72h

Win rate13 of 17 decided, 90 days76%

Up nextBy deadline

CaseCustomerMerchantAmountDue

#20193Luis OrtegaFulfillment issueLumen Refills$16410hReview

#19017Dana WhitfieldNot recognisedRidgeline Coffee$541dReview

#10678Priya RamanFraudulentGood Day Kitchen$2122dOpen

#31852Marcus HaleProduct not receivedNorthwind Supply$764dOpen

#20211Hannah ColeSubscription cancelledLumen Refills$485dOpen

How App Store labels it. Zevron reads the reason on every refund request and answers each of these with the same playbook.

What App Store’s API sends

FULFILLMENT_ISSUE

The evidence that wins it. The fulfillment record and a delivery scan to the address on the order, or proof of access for anything digital.

What do you sell?

Required: don’t file without these

Usage after renewalYour product database or analytics: logins and activity after the charge

Strengthens the case

Order recordYour store platform or processor: the order and charge
Subscription termsYour subscription app or billing platform: plan, price and renewals
Support threadYour helpdesk: the full conversation with timestamps

How Zevron answers it on App Store.

1 · Connect

Connect App Store

Your App Store Connect issuer ID, key ID, bundle ID and private key.

2 · Evidence

Every claim has a source

Zevron gathers the usage after renewal from your connected tools. Each claim points to the record it came from, and a checker blocks any that doesn’t.

3 · Answer

On time, every time

Answered with Send Consumption Information within 12 hours. Apple takes no written evidence or files.

Apple expects the consumption information within 12 hours of its request, so Zevron answers as soon as the notification arrives.
Apple takes no written rebuttal or files. It asks for consumption information: whether the customer consented, whether the content was delivered, how much was used, and your refund preference.

Other disputes on App Store.

Cancelled subscription refund requests on App Store“I cancelled”, “I didn’t want it to renew” or “I don’t recognize this charge”.Not as described refund requests on App Store“It wasn’t what I ordered”, “it was defective” or “I was promised a refund”.

Item not received on other processors

Shopify Stripe PayPal Square Braintree Adyen Whop

Questions.

Anything else? Email [email protected].

What does FULFILLMENT_ISSUE mean on App Store?

App Store sends FULFILLMENT_ISSUE when the customer says “It never arrived” or “I never got access”. Zevron answers it with its item not received playbook.

How long do I have to respond on App Store?

Apple expects the consumption information within 12 hours of its request, so Zevron answers as soon as the notification arrives.

What evidence wins a item not received refund request on App Store?

The fulfillment record and a delivery scan to the address on the order, or proof of access for anything digital. Required before filing: usage after renewal.

What does Zevron cost?

Your first 10 disputes are free. After that Zevron takes 15% of what it recovers and you keep 85%. Nothing is charged on a loss.

Stop answering App Store item-not-received claims by hand.

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Zevron works with App Store through its public interfaces. App Store and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by App Store.