Item not received disputes on Shopify

The customer says “It never arrived” or “I never got access”. Zevron builds the answer from your own records, files it through Shopify before the deadline, and a person checks anything unusual.

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First 10 disputes free · then 15% of what we recover, you keep 85%

OverviewSearch cases⌘K4 newToday, Oct 15ARAlex RiveraReviewer

RecoveredRunning total, last 30 days7D30D90D

$23,094.57+12.8% vs prior 30 days

Oct 4$14,086.20+9.4% 3 winsSep 16Sep 23Sep 30Oct 7Oct 15

DeadlinesNext 7 days

4due within 72h

Win rate13 of 17 decided, 90 days76%

Up nextBy deadline

CaseCustomerMerchantAmountDue

#20193Luis OrtegaProduct not receivedLumen Refills$16410hReview

#19017Dana WhitfieldNot recognisedRidgeline Coffee$541dReview

#10678Priya RamanFraudulentGood Day Kitchen$2122dOpen

#31852Marcus HaleProduct not receivedNorthwind Supply$764dOpen

#20211Hannah ColeSubscription cancelledLumen Refills$485dOpen

How Shopify labels it. Zevron reads the reason on every dispute and answers each of these with the same playbook.

What Shopify’s API sends

PRODUCT_NOT_RECEIVED

The card network codes behind it

Visa 13.1Merchandise/services not received Mastercard 4855Goods or services not provided Amex C08Goods/services not received

The evidence that wins it. The fulfillment record and a delivery scan to the address on the order, or proof of access for anything digital.

What do you sell?

Required: don’t file without these

FulfillmentYour store platform: the fulfillment and what shipped
Carrier trackingThe carrier or your tracking tool: the delivery scan with time and place

Strengthens the case

Order recordYour store platform or processor: the order and charge
Support threadYour helpdesk: the full conversation with timestamps

Argue it in this order

The order shipped to the address the cardholder provided.
The carrier recorded delivery at that address, with timestamp and scan location.
The cardholder did not contact support about a missing package, or support resolved it.

How Zevron answers it on Shopify.

1 · Connect

Connect Shopify

Connect your store with one click through Shopify’s OAuth. Zevron reads orders, customers and fulfillments and writes only dispute evidence.

2 · Evidence

Every claim has a source

Zevron gathers the fulfillment and carrier tracking from your connected tools. Each claim points to the record it came from, and a checker blocks any that doesn’t.

3 · File

On time, every time

Responses are filed through Shopify’s disputeEvidenceUpdate, with the rebuttal in the evidence field that fits the dispute reason.

Zevron reads the response due date Shopify sets on each dispute and files before it. You get one submission, so the file is complete before it goes.
Subscription apps like Recharge, Skio, Loop and Smartrr record the plan on each order, so Zevron reads subscription proof from Shopify itself. Connecting the app adds its cancellation log.

Other disputes on Shopify.

Cancelled subscription disputes on Shopify“I cancelled”, “I didn’t want it to renew” or “I don’t recognize this charge”.Not as described disputes on Shopify“It wasn’t what I ordered”, “it was defective” or “I was promised a refund”.Fraud disputes on Shopify“I didn’t make this purchase”.Duplicate charge disputes on Shopify“I was charged twice” or “I already paid another way”.

Item not received on other processors

Stripe PayPal Square Braintree Adyen Whop App Store

Questions.

Anything else? Email [email protected].

What does PRODUCT_NOT_RECEIVED mean on Shopify?

Shopify sends PRODUCT_NOT_RECEIVED when the customer says “It never arrived” or “I never got access”. Zevron answers it with its item not received playbook.

How long do I have to respond on Shopify?

Zevron reads the response due date Shopify sets on each dispute and files before it. You get one submission, so the file is complete before it goes.

What evidence wins a item not received dispute on Shopify?

The fulfillment record and a delivery scan to the address on the order, or proof of access for anything digital. Required before filing: fulfillment and carrier tracking.

What does Zevron cost?

Your first 10 disputes are free. After that Zevron takes 15% of what it recovers and you keep 85%. Nothing is charged on a loss.

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Zevron works with Shopify through its public interfaces. Shopify and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by Shopify.