App StoreCancelled subscription

Cancelled subscription refund requests on App Store

The customer says “I cancelled”, “I didn’t want it to renew” or “I don’t recognize this charge”. Zevron builds the answer from your own records, sends it to Apple before the deadline, and a person checks anything unusual.

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First 10 disputes free · then 15% of what we recover, you keep 85%

How App Store labels it. Zevron reads the reason on every refund request and answers each of these with the same playbook.

What App Store’s API sends

UNINTENDED_PURCHASE

The evidence that wins it. Proof they agreed to recurring billing, were reminded before the renewal, and no cancellation reached you before the charge.

What do you sell?

Required: don’t file without these

Strengthens the case

How Zevron answers it on App Store.

1 · Connect

Connect App Store

Your App Store Connect issuer ID, key ID, bundle ID and private key.

2 · Evidence

Every claim has a source

Zevron gathers the subscription terms and cancellation log from your connected tools. Each claim points to the record it came from, and a checker blocks any that doesn’t.

3 · Answer

On time, every time

Answered with Send Consumption Information within 12 hours. Apple takes no written evidence or files.

  • Apple expects the consumption information within 12 hours of its request, so Zevron answers as soon as the notification arrives.
  • Apple raises these as UNINTENDED_PURCHASE: the customer says they didn’t mean to buy or renew. Consent at purchase and use after it carry the answer.
  • Apple takes no written rebuttal or files. It asks for consumption information: whether the customer consented, whether the content was delivered, how much was used, and your refund preference.

Other disputes on App Store.

Item not received refund requests on App Store“It never arrived” or “I never got access”.Not as described refund requests on App Store“It wasn’t what I ordered”, “it was defective” or “I was promised a refund”.

Cancelled subscription on other processors

ShopifyStripePayPalSquareBraintreeAdyenWhop

Questions.

Anything else? Email [email protected].

What does UNINTENDED_PURCHASE mean on App Store?

App Store sends UNINTENDED_PURCHASE when the customer says “I cancelled”, “I didn’t want it to renew” or “I don’t recognize this charge”. Zevron answers it with its renewal and cancellation playbook.

How long do I have to respond on App Store?

Apple expects the consumption information within 12 hours of its request, so Zevron answers as soon as the notification arrives.

What evidence wins a cancelled subscription refund request on App Store?

Proof they agreed to recurring billing, were reminded before the renewal, and no cancellation reached you before the charge. Required before filing: subscription terms and cancellation log.

What does Zevron cost?

Your first 10 disputes are free. After that Zevron takes 15% of what it recovers and you keep 85%. Nothing is charged on a loss.

Read next.

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Stop answering App Store cancelled-subscription claims by hand.

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Zevron works with App Store through its public interfaces. App Store and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by App Store.

Cancelled subscription refund requests on App Store · Zevron