Cancelled subscription disputes on Shopify

The customer says “I cancelled”, “I didn’t want it to renew” or “I don’t recognize this charge”. Zevron builds the answer from your own records, files it through Shopify before the deadline, and a person checks anything unusual.

Start free Free chargeback audit

First 10 disputes free · then 15% of what we recover, you keep 85%

OverviewSearch cases⌘K4 newToday, Oct 15ARAlex RiveraReviewer

RecoveredRunning total, last 30 days7D30D90D

$23,094.57+12.8% vs prior 30 days

Oct 4$14,086.20+9.4% 3 winsSep 16Sep 23Sep 30Oct 7Oct 15

DeadlinesNext 7 days

4due within 72h

Win rate13 of 17 decided, 90 days76%

Up nextBy deadline

CaseCustomerMerchantAmountDue

#20193Luis OrtegaSubscription cancelledLumen Refills$16410hReview

#19017Dana WhitfieldNot recognisedRidgeline Coffee$541dReview

#10678Priya RamanFraudulentGood Day Kitchen$2122dOpen

#31852Marcus HaleProduct not receivedNorthwind Supply$764dOpen

#20211Hannah ColeSubscription cancelledLumen Refills$485dOpen

How Shopify labels it. Zevron reads the reason on every dispute and answers each of these with the same playbook.

What Shopify’s API sends

SUBSCRIPTION_CANCELLEDUNRECOGNIZED

The card network codes behind it

Visa 13.2Cancelled recurring transaction Mastercard 4841Cancelled recurring or digital goods Amex C28Cancelled recurring billing

Discover 4541Automatic payment

The evidence that wins it. Proof they agreed to recurring billing, were reminded before the renewal, and no cancellation reached you before the charge.

What do you sell?

Required: don’t file without these

Subscription termsYour subscription app or billing platform: plan, price and renewals
Renewal reminderYour email platform: the send log, with timestamp and recipient
Cancellation logEvery cancellation channel: subscription app, support inbox, chat, phone notes

Strengthens the case

Agreement to recurring termsYour checkout: terms version, price shown, timestamp, the control used
Carrier trackingThe carrier or your tracking tool: the delivery scan with time and place
Usage after renewalYour product database or analytics: logins and activity after the charge

Argue it in this order

The cardholder agreed to recurring terms at checkout (terms version, timestamp, checkbox).
A pre-renewal reminder was sent before the disputed charge, with a link to manage or cancel.
No cancellation request was received before the renewal date.
The renewal order was shipped and delivered, or the account was used after renewal.

How Zevron answers it on Shopify.

1 · Connect

Connect Shopify

Connect your store with one click through Shopify’s OAuth. Zevron reads orders, customers and fulfillments and writes only dispute evidence.

2 · Evidence

Every claim has a source

Zevron gathers the subscription terms, renewal reminder and cancellation log from your connected tools. Each claim points to the record it came from, and a checker blocks any that doesn’t.

3 · File

On time, every time

Responses are filed through Shopify’s disputeEvidenceUpdate, with the rebuttal in the evidence field that fits the dispute reason.

Zevron reads the response due date Shopify sets on each dispute and files before it. You get one submission, so the file is complete before it goes.
Subscription apps like Recharge, Skio, Loop and Smartrr record the plan on each order, so Zevron reads subscription proof from Shopify itself. Connecting the app adds its cancellation log.

Other disputes on Shopify.

Item not received disputes on Shopify“It never arrived” or “I never got access”.Not as described disputes on Shopify“It wasn’t what I ordered”, “it was defective” or “I was promised a refund”.Fraud disputes on Shopify“I didn’t make this purchase”.Duplicate charge disputes on Shopify“I was charged twice” or “I already paid another way”.

Cancelled subscription on other processors

Stripe PayPal Square Braintree Adyen Whop App Store

Questions.

Anything else? Email [email protected].

What does SUBSCRIPTION_CANCELLED mean on Shopify?

Shopify sends SUBSCRIPTION_CANCELLED or UNRECOGNIZED when the customer says “I cancelled”, “I didn’t want it to renew” or “I don’t recognize this charge”. Zevron answers it with its renewal and cancellation playbook.

How long do I have to respond on Shopify?

Zevron reads the response due date Shopify sets on each dispute and files before it. You get one submission, so the file is complete before it goes.

What evidence wins a cancelled subscription dispute on Shopify?

Proof they agreed to recurring billing, were reminded before the renewal, and no cancellation reached you before the charge. Required before filing: subscription terms, renewal reminder and cancellation log.

What does Zevron cost?

Your first 10 disputes are free. After that Zevron takes 15% of what it recovers and you keep 85%. Nothing is charged on a loss.

Stop answering Shopify cancelled-subscription claims by hand.

Your first 10 disputes are on us.

Start free Zevron for Shopify

Zevron works with Shopify through its public interfaces. Shopify and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by Shopify.