Not as described refund requests on App Store

The customer says “It wasn’t what I ordered”, “it was defective” or “I was promised a refund”. Zevron builds the answer from your own records, sends it to Apple before the deadline, and a person checks anything unusual.

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OverviewSearch cases⌘K4 newToday, Oct 15ARAlex RiveraReviewer

RecoveredRunning total, last 30 days7D30D90D

$23,094.57+12.8% vs prior 30 days

Oct 4$14,086.20+9.4% 3 winsSep 16Sep 23Sep 30Oct 7Oct 15

DeadlinesNext 7 days

4due within 72h

Win rate13 of 17 decided, 90 days76%

Up nextBy deadline

CaseCustomerMerchantAmountDue

#20193Luis OrtegaUnsatisfied with purchaseLumen Refills$16410hReview

#19017Dana WhitfieldNot recognisedRidgeline Coffee$541dReview

#10678Priya RamanFraudulentGood Day Kitchen$2122dOpen

#31852Marcus HaleProduct not receivedNorthwind Supply$764dOpen

#20211Hannah ColeSubscription cancelledLumen Refills$485dOpen

How App Store labels it. Zevron reads the reason on every refund request and answers each of these with the same playbook.

What App Store’s API sends

UNSATISFIED_WITH_PURCHASE

The evidence that wins it. The listing as it read on the order date, the policy they accepted, and the support thread showing what you offered.

What do you sell?

Required: don’t file without these

Listing snapshotA dated copy of the listing as it read on the order date
Store policyYour site: the policy as it read at the time, with a dated copy

Strengthens the case

Support threadYour helpdesk: the full conversation with timestamps
Carrier trackingThe carrier or your tracking tool: the delivery scan with time and place

How Zevron answers it on App Store.

1 · Connect

Connect App Store

Your App Store Connect issuer ID, key ID, bundle ID and private key.

2 · Evidence

Every claim has a source

Zevron gathers the listing snapshot and store policy from your connected tools. Each claim points to the record it came from, and a checker blocks any that doesn’t.

3 · Answer

On time, every time

Answered with Send Consumption Information within 12 hours. Apple takes no written evidence or files.

Apple expects the consumption information within 12 hours of its request, so Zevron answers as soon as the notification arrives.
Apple takes no written rebuttal or files. It asks for consumption information: whether the customer consented, whether the content was delivered, how much was used, and your refund preference.

Other disputes on App Store.

Cancelled subscription refund requests on App Store“I cancelled”, “I didn’t want it to renew” or “I don’t recognize this charge”.Item not received refund requests on App Store“It never arrived” or “I never got access”.

Not as described on other processors

Shopify Stripe PayPal Square Braintree Adyen Whop

Questions.

Anything else? Email [email protected].

What does UNSATISFIED_WITH_PURCHASE mean on App Store?

App Store sends UNSATISFIED_WITH_PURCHASE when the customer says “It wasn’t what I ordered”, “it was defective” or “I was promised a refund”. Zevron answers it with its not as described playbook.

How long do I have to respond on App Store?

Apple expects the consumption information within 12 hours of its request, so Zevron answers as soon as the notification arrives.

What evidence wins a not as described refund request on App Store?

The listing as it read on the order date, the policy they accepted, and the support thread showing what you offered. Required before filing: listing snapshot and store policy.

What does Zevron cost?

Your first 10 disputes are free. After that Zevron takes 15% of what it recovers and you keep 85%. Nothing is charged on a loss.

Stop answering App Store not-as-described claims by hand.

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Zevron works with App Store through its public interfaces. App Store and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by App Store.