SquareNot as described

Not as described disputes on Square

The customer says “It wasn’t what I ordered”, “it was defective” or “I was promised a refund”. Zevron builds the answer from your own records, files it through Square before the deadline, and a person checks anything unusual.

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First 10 disputes free · then 15% of what we recover, you keep 85%

How Square labels it. Zevron reads the reason on every dispute and answers each of these with the same playbook.

What Square’s API sends

NOT_AS_DESCRIBEDCUSTOMER_REQUESTS_CREDIT

The card network codes behind it

Visa 13.3Not as described or defectiveMastercard 4853Cardholder disputeVisa 13.6Credit not processed

The evidence that wins it. The listing as it read on the order date, the policy they accepted, and the support thread showing what you offered.

What do you sell?

Required: don’t file without these

Strengthens the case

Argue it in this order

  1. The product delivered matches the listing as it read on the order date.
  2. The refund and return policy was disclosed at checkout.
  3. The cardholder did not request a return or refund under that policy.

How Zevron answers it on Square.

1 · Connect

Connect Square

One-click OAuth, or a personal access token.

2 · Evidence

Every claim has a source

Zevron gathers the listing snapshot and store policy from your connected tools. Each claim points to the record it came from, and a checker blocks any that doesn’t.

3 · File

On time, every time

Text evidence (500 characters per item) and exhibit files (5 MB each) are filed by API, then submitted with SubmitEvidence.

  • Zevron reads the response due date Square sets on each dispute and files before it. You get one submission, so the file is complete before it goes.
  • Square holds 500 characters per evidence item, so each piece is written to fit its slot, with the full record attached as a file of up to 5 MB.

Other disputes on Square.

Cancelled subscription disputes on Square“I cancelled”, “I didn’t want it to renew” or “I don’t recognize this charge”.Item not received disputes on Square“It never arrived” or “I never got access”.Fraud disputes on Square“I didn’t make this purchase”.Duplicate charge disputes on Square“I was charged twice” or “I already paid another way”.

Not as described on other processors

ShopifyStripePayPalBraintreeAdyenWhopApp Store

Questions.

Anything else? Email [email protected].

What does NOT_AS_DESCRIBED mean on Square?

Square sends NOT_AS_DESCRIBED or CUSTOMER_REQUESTS_CREDIT when the customer says “It wasn’t what I ordered”, “it was defective” or “I was promised a refund”. Zevron answers it with its not as described playbook.

How long do I have to respond on Square?

Zevron reads the response due date Square sets on each dispute and files before it. You get one submission, so the file is complete before it goes.

What evidence wins a not as described dispute on Square?

The listing as it read on the order date, the policy they accepted, and the support thread showing what you offered. Required before filing: listing snapshot and store policy.

What does Zevron cost?

Your first 10 disputes are free. After that Zevron takes 15% of what it recovers and you keep 85%. Nothing is charged on a loss.

Read next.

Visa 13.3 chargeback (not as described or defective): what evidence winsVisa 13.3 · Not as described or defectiveVisa 13.6 chargeback (credit not processed): what to doVisa 13.6 · Credit not processedMastercard 4853 chargeback (cardholder dispute): what evidence winsMastercard 4853 · Cardholder dispute

Stop answering Square not-as-described claims by hand.

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Zevron works with Square through its public interfaces. Square and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by Square.

Not as described disputes on Square · Zevron