PayPalNot as described

Not as described disputes on PayPal

The customer says “It wasn’t what I ordered”, “it was defective” or “I was promised a refund”. Zevron builds the answer from your own records, files it through PayPal before the deadline, and a person checks anything unusual.

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First 10 disputes free · then 15% of what we recover, you keep 85%

How PayPal labels it. Zevron reads the reason on every dispute and answers each of these with the same playbook.

What PayPal’s API sends

MERCHANDISE_OR_SERVICE_NOT_AS_DESCRIBEDCREDIT_NOT_PROCESSED

The card network codes behind it

Visa 13.3Not as described or defectiveMastercard 4853Cardholder disputeVisa 13.6Credit not processed

The evidence that wins it. The listing as it read on the order date, the policy they accepted, and the support thread showing what you offered.

What do you sell?

Required: don’t file without these

Strengthens the case

Argue it in this order

  1. The product delivered matches the listing as it read on the order date.
  2. The refund and return policy was disclosed at checkout.
  3. The cardholder did not request a return or refund under that policy.

How Zevron answers it on PayPal.

1 · Connect

Connect PayPal

One-click connect through PayPal, or your own API credentials.

2 · Evidence

Every claim has a source

Zevron gathers the listing snapshot and store policy from your connected tools. Each claim points to the record it came from, and a checker blocks any that doesn’t.

3 · File

On time, every time

The written response and exhibits go through PayPal’s provide-evidence call.

  • Zevron reads the response due date PayPal sets on each dispute and files before it. You get one submission, so the file is complete before it goes.
  • PayPal decides from the evidence type each reason calls for, so every note and document is filed under the type PayPal’s reason guide lists for this reason.

Other disputes on PayPal.

Cancelled subscription disputes on PayPal“I cancelled”, “I didn’t want it to renew” or “I don’t recognize this charge”.Item not received disputes on PayPal“It never arrived” or “I never got access”.Fraud disputes on PayPal“I didn’t make this purchase”.Duplicate charge disputes on PayPal“I was charged twice” or “I already paid another way”.

Not as described on other processors

ShopifyStripeSquareBraintreeAdyenWhopApp Store

Questions.

Anything else? Email [email protected].

What does MERCHANDISE_OR_SERVICE_NOT_AS_DESCRIBED mean on PayPal?

PayPal sends MERCHANDISE_OR_SERVICE_NOT_AS_DESCRIBED or CREDIT_NOT_PROCESSED when the customer says “It wasn’t what I ordered”, “it was defective” or “I was promised a refund”. Zevron answers it with its not as described playbook.

How long do I have to respond on PayPal?

Zevron reads the response due date PayPal sets on each dispute and files before it. You get one submission, so the file is complete before it goes.

What evidence wins a not as described dispute on PayPal?

The listing as it read on the order date, the policy they accepted, and the support thread showing what you offered. Required before filing: listing snapshot and store policy.

What does Zevron cost?

Your first 10 disputes are free. After that Zevron takes 15% of what it recovers and you keep 85%. Nothing is charged on a loss.

Read next.

Visa 13.3 chargeback (not as described or defective): what evidence winsVisa 13.3 · Not as described or defectiveVisa 13.6 chargeback (credit not processed): what to doVisa 13.6 · Credit not processedMastercard 4853 chargeback (cardholder dispute): what evidence winsMastercard 4853 · Cardholder dispute

Stop answering PayPal not-as-described claims by hand.

Your first 10 disputes are on us.

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Zevron works with PayPal through its public interfaces. PayPal and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by PayPal.

Not as described disputes on PayPal · Zevron