StripeNot as described

Not as described disputes on Stripe

The customer says “It wasn’t what I ordered”, “it was defective” or “I was promised a refund”. Zevron builds the answer from your own records, files it through Stripe before the deadline, and a person checks anything unusual.

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First 10 disputes free · then 15% of what we recover, you keep 85%

How Stripe labels it. Zevron reads the reason on every dispute and answers each of these with the same playbook.

What Stripe’s API sends

product_unacceptablecredit_not_processed

The card network codes behind it

Visa 13.3Not as described or defectiveMastercard 4853Cardholder disputeVisa 13.6Credit not processed

The evidence that wins it. The listing as it read on the order date, the policy they accepted, and the support thread showing what you offered.

What do you sell?

Required: don’t file without these

Strengthens the case

Argue it in this order

  1. The product delivered matches the listing as it read on the order date.
  2. The refund and return policy was disclosed at checkout.
  3. The cardholder did not request a return or refund under that policy.

How Zevron answers it on Stripe.

1 · Connect

Connect Stripe

One-click Stripe Connect, or a restricted API key you create yourself.

2 · Evidence

Every claim has a source

Zevron gathers the listing snapshot and store policy from your connected tools. Each claim points to the record it came from, and a checker blocks any that doesn’t.

3 · File

On time, every time

The written response and an exhibit PDF are filed by API with submit: true, so the submission is final and on time.

  • Zevron reads the response due date Stripe sets on each dispute and files before it. You get one submission, so the file is complete before it goes.
  • Stripe takes one submission per dispute. If you use Smart Disputes, turn off its auto-submit for the cases Zevron handles so the two don’t both file.

Other disputes on Stripe.

Cancelled subscription disputes on Stripe“I cancelled”, “I didn’t want it to renew” or “I don’t recognize this charge”.Item not received disputes on Stripe“It never arrived” or “I never got access”.Fraud disputes on Stripe“I didn’t make this purchase”.Duplicate charge disputes on Stripe“I was charged twice” or “I already paid another way”.

Not as described on other processors

ShopifyPayPalSquareBraintreeAdyenWhopApp Store

Questions.

Anything else? Email [email protected].

What does product_unacceptable mean on Stripe?

Stripe sends product_unacceptable or credit_not_processed when the customer says “It wasn’t what I ordered”, “it was defective” or “I was promised a refund”. Zevron answers it with its not as described playbook.

How long do I have to respond on Stripe?

Zevron reads the response due date Stripe sets on each dispute and files before it. You get one submission, so the file is complete before it goes.

What evidence wins a not as described dispute on Stripe?

The listing as it read on the order date, the policy they accepted, and the support thread showing what you offered. Required before filing: listing snapshot and store policy.

What does Zevron cost?

Your first 10 disputes are free. After that Zevron takes 15% of what it recovers and you keep 85%. Nothing is charged on a loss.

Read next.

Visa 13.3 chargeback (not as described or defective): what evidence winsVisa 13.3 · Not as described or defectiveVisa 13.6 chargeback (credit not processed): what to doVisa 13.6 · Credit not processedMastercard 4853 chargeback (cardholder dispute): what evidence winsMastercard 4853 · Cardholder dispute

Stop answering Stripe not-as-described claims by hand.

Your first 10 disputes are on us.

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Zevron works with Stripe through its public interfaces. Stripe and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by Stripe.

Not as described disputes on Stripe · Zevron