Not as described disputes on Shopify

The customer says “It wasn’t what I ordered”, “it was defective” or “I was promised a refund”. Zevron builds the answer from your own records, files it through Shopify before the deadline, and a person checks anything unusual.

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First 10 disputes free · then 15% of what we recover, you keep 85%

OverviewSearch cases⌘K4 newToday, Oct 15ARAlex RiveraReviewer

RecoveredRunning total, last 30 days7D30D90D

$23,094.57+12.8% vs prior 30 days

Oct 4$14,086.20+9.4% 3 winsSep 16Sep 23Sep 30Oct 7Oct 15

DeadlinesNext 7 days

4due within 72h

Win rate13 of 17 decided, 90 days76%

Up nextBy deadline

CaseCustomerMerchantAmountDue

#20193Luis OrtegaNot as describedLumen Refills$16410hReview

#19017Dana WhitfieldNot recognisedRidgeline Coffee$541dReview

#10678Priya RamanFraudulentGood Day Kitchen$2122dOpen

#31852Marcus HaleProduct not receivedNorthwind Supply$764dOpen

#20211Hannah ColeSubscription cancelledLumen Refills$485dOpen

How Shopify labels it. Zevron reads the reason on every dispute and answers each of these with the same playbook.

What Shopify’s API sends

PRODUCT_UNACCEPTABLECREDIT_NOT_PROCESSED

The card network codes behind it

Visa 13.3Not as described or defective Mastercard 4853Cardholder dispute Visa 13.6Credit not processed

The evidence that wins it. The listing as it read on the order date, the policy they accepted, and the support thread showing what you offered.

What do you sell?

Required: don’t file without these

Listing snapshotA dated copy of the listing as it read on the order date
Store policyYour site: the policy as it read at the time, with a dated copy

Strengthens the case

Support threadYour helpdesk: the full conversation with timestamps
Carrier trackingThe carrier or your tracking tool: the delivery scan with time and place

Argue it in this order

The product delivered matches the listing as it read on the order date.
The refund and return policy was disclosed at checkout.
The cardholder did not request a return or refund under that policy.

How Zevron answers it on Shopify.

1 · Connect

Connect Shopify

Connect your store with one click through Shopify’s OAuth. Zevron reads orders, customers and fulfillments and writes only dispute evidence.

2 · Evidence

Every claim has a source

Zevron gathers the listing snapshot and store policy from your connected tools. Each claim points to the record it came from, and a checker blocks any that doesn’t.

3 · File

On time, every time

Responses are filed through Shopify’s disputeEvidenceUpdate, with the rebuttal in the evidence field that fits the dispute reason.

Zevron reads the response due date Shopify sets on each dispute and files before it. You get one submission, so the file is complete before it goes.
Subscription apps like Recharge, Skio, Loop and Smartrr record the plan on each order, so Zevron reads subscription proof from Shopify itself. Connecting the app adds its cancellation log.

Other disputes on Shopify.

Cancelled subscription disputes on Shopify“I cancelled”, “I didn’t want it to renew” or “I don’t recognize this charge”.Item not received disputes on Shopify“It never arrived” or “I never got access”.Fraud disputes on Shopify“I didn’t make this purchase”.Duplicate charge disputes on Shopify“I was charged twice” or “I already paid another way”.

Not as described on other processors

Stripe PayPal Square Braintree Adyen Whop App Store

Questions.

Anything else? Email [email protected].

What does PRODUCT_UNACCEPTABLE mean on Shopify?

Shopify sends PRODUCT_UNACCEPTABLE or CREDIT_NOT_PROCESSED when the customer says “It wasn’t what I ordered”, “it was defective” or “I was promised a refund”. Zevron answers it with its not as described playbook.

How long do I have to respond on Shopify?

Zevron reads the response due date Shopify sets on each dispute and files before it. You get one submission, so the file is complete before it goes.

What evidence wins a not as described dispute on Shopify?

The listing as it read on the order date, the policy they accepted, and the support thread showing what you offered. Required before filing: listing snapshot and store policy.

What does Zevron cost?

Your first 10 disputes are free. After that Zevron takes 15% of what it recovers and you keep 85%. Nothing is charged on a loss.

Stop answering Shopify not-as-described claims by hand.

Your first 10 disputes are on us.

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Zevron works with Shopify through its public interfaces. Shopify and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by Shopify.