The customer says “I was charged twice” or “I already paid another way”. Zevron builds the answer from your own records, files it through Shopify before the deadline, and a person checks anything unusual.
First 10 disputes free · then 15% of what we recover, you keep 85%
Required: don’t file without these
Strengthens the case
Argue it in this order
Connect your store with one click through Shopify’s OAuth. Zevron reads orders, customers and fulfillments and writes only dispute evidence.
Zevron gathers the order record from your connected tools. Each claim points to the record it came from, and a checker blocks any that doesn’t.
Responses are filed through Shopify’s disputeEvidenceUpdate, with the rebuttal in the evidence field that fits the dispute reason.
Anything else? Email [email protected].
Shopify sends DUPLICATE when the customer says “I was charged twice” or “I already paid another way”. Zevron answers it with its general playbook.
Zevron reads the response due date Shopify sets on each dispute and files before it. You get one submission, so the file is complete before it goes.
Each charge matched to a distinct order the customer placed, with its own date, items and amount. Required before filing: order record.
Your first 10 disputes are free. After that Zevron takes 15% of what it recovers and you keep 85%. Nothing is charged on a loss.
Your first 10 disputes are on us.
Zevron works with Shopify through its public interfaces. Shopify and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by Shopify.