Fraud disputes on Shopify

The customer says “I didn’t make this purchase”. Zevron builds the answer from your own records, files it through Shopify before the deadline, and a person checks anything unusual.

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First 10 disputes free · then 15% of what we recover, you keep 85%

OverviewSearch cases⌘K4 newToday, Oct 15ARAlex RiveraReviewer

RecoveredRunning total, last 30 days7D30D90D

$23,094.57+12.8% vs prior 30 days

Oct 4$14,086.20+9.4% 3 winsSep 16Sep 23Sep 30Oct 7Oct 15

DeadlinesNext 7 days

4due within 72h

Win rate13 of 17 decided, 90 days76%

Up nextBy deadline

CaseCustomerMerchantAmountDue

#20193Luis OrtegaFraudulentLumen Refills$16410hReview

#19017Dana WhitfieldNot recognisedRidgeline Coffee$541dReview

#10678Priya RamanFraudulentGood Day Kitchen$2122dOpen

#31852Marcus HaleProduct not receivedNorthwind Supply$764dOpen

#20211Hannah ColeSubscription cancelledLumen Refills$485dOpen

How Shopify labels it. Zevron reads the reason on every dispute and answers each of these with the same playbook.

What Shopify’s API sends

FRAUDULENTDEBIT_NOT_AUTHORIZED

The card network codes behind it

Visa 10.4Other fraud, card-absent environment Mastercard 4837No cardholder authorization Amex F29Card not present

The evidence that wins it. Matching identifiers across the customer’s earlier, undisputed orders: the same email, device, IP address or shipping address.

What do you sell?

Required: don’t file without these

Order recordYour store platform or processor: the order and charge

Strengthens the case

Device / IP matchYour checkout or app logs: IP address and device on each order
Customer historyYour store or processor: earlier orders from this customer
Carrier trackingThe carrier or your tracking tool: the delivery scan with time and place
Subscription termsYour subscription app or billing platform: plan, price and renewals

Argue it in this order

Address and CVV checks passed at authorization.
The cardholder has a history of undisputed orders with the same device, IP, or address (Visa CE 3.0 when it qualifies).
The goods were delivered to the cardholder's verified address.

How Zevron answers it on Shopify.

1 · Connect

Connect Shopify

Connect your store with one click through Shopify’s OAuth. Zevron reads orders, customers and fulfillments and writes only dispute evidence.

2 · Evidence

Every claim has a source

Zevron gathers the order record from your connected tools. Each claim points to the record it came from, and a checker blocks any that doesn’t.

3 · File

On time, every time

Responses are filed through Shopify’s disputeEvidenceUpdate, with the rebuttal in the evidence field that fits the dispute reason.

Zevron reads the response due date Shopify sets on each dispute and files before it. You get one submission, so the file is complete before it goes.
Subscription apps like Recharge, Skio, Loop and Smartrr record the plan on each order, so Zevron reads subscription proof from Shopify itself. Connecting the app adds its cancellation log.

Other disputes on Shopify.

Cancelled subscription disputes on Shopify“I cancelled”, “I didn’t want it to renew” or “I don’t recognize this charge”.Item not received disputes on Shopify“It never arrived” or “I never got access”.Not as described disputes on Shopify“It wasn’t what I ordered”, “it was defective” or “I was promised a refund”.Duplicate charge disputes on Shopify“I was charged twice” or “I already paid another way”.

Fraud on other processors

Stripe PayPal Square Braintree Adyen Whop

Questions.

Anything else? Email [email protected].

What does FRAUDULENT mean on Shopify?

Shopify sends FRAUDULENT or DEBIT_NOT_AUTHORIZED when the customer says “I didn’t make this purchase”. Zevron answers it with its fraud (card not present) playbook.

How long do I have to respond on Shopify?

Zevron reads the response due date Shopify sets on each dispute and files before it. You get one submission, so the file is complete before it goes.

What evidence wins a fraud dispute on Shopify?

Matching identifiers across the customer’s earlier, undisputed orders: the same email, device, IP address or shipping address. Required before filing: order record.

What does Zevron cost?

Your first 10 disputes are free. After that Zevron takes 15% of what it recovers and you keep 85%. Nothing is charged on a loss.

Stop answering Shopify fraud claims by hand.

Your first 10 disputes are on us.

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Zevron works with Shopify through its public interfaces. Shopify and its logo belong to their owners, and Zevron isn’t affiliated with or endorsed by Shopify.